Shipping Policies
Shipping Policy – PetVetMart.com
At PetVetMart.com, we are committed to delivering your pet products safely, quickly, and reliably. Please review our shipping policy below for full details regarding processing times, shipping methods, delivery estimates, and responsibilities.
1. Order Processing Time
• All orders are processed within 1–3 business days (excluding weekends and holidays).
• Orders placed after 2:00 PM (local time) will be processed the next business day.
• During peak seasons, promotions, or high-volume periods, processing may take slightly longer.
Once your order is processed and shipped, you will receive a confirmation email with tracking details.
2. Shipping Locations
We currently ship to:
• United States
• Canada
• United Kingdom
• Australia
• European Union countries
• Selected international destinations
If your country is not listed at checkout, please contact us at info@petvetmart.com | petvetmart@gmail.com for assistance.
3. Estimated Delivery Time
Delivery timelines vary depending on your location and selected shipping method:
• United States: 5–10 business days
• Canada: 7–12 business days
• UK & Europe: 7–14 business days
• Australia: 8–14 business days
• Other International Destinations: 10–18 business days
Delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or global logistics disruptions.
4. Shipping Methods & Carriers
We partner with reliable global carriers including:
• DHL
• FedEx
• UPS
• Local postal services (when applicable)
Carrier selection depends on destination, package size, and availability.
5. Shipping Rates
Shipping rates are calculated at checkout based on:
• Destination country
• Package weight and size
• Selected shipping method
We may offer free shipping promotions during special campaigns.
6. Customs, Duties & Taxes (International Orders)
International orders may be subject to:
• Import duties
• Customs fees
• VAT or local taxes
These charges are not included in product or shipping costs and must be paid by the customer upon delivery.
PetVetMart.com is not responsible for delays caused by customs clearance processes.
7. Tracking Your Order
Once shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
If you do not receive tracking details, please contact us at info@petvetmart.com | petvetmart@gmail.com.
8. Incorrect Address or Delivery Issues
Customers are responsible for providing accurate shipping information.
PetVetMart.com is not responsible for:
• Lost shipments due to incorrect addresses
• Failed deliveries due to absence
• Returned packages due to incorrect details
Reshipping fees may apply.
9. Delayed or Lost Shipments
If your order is delayed beyond the estimated timeframe:
• Contact us within 7 days of expected delivery.
• We will coordinate with the shipping carrier to resolve the issue.
For lost shipments confirmed by the carrier, we will offer either:
• Replacement shipment, or
• Full refund
10. Split Shipments
Orders containing multiple items may ship separately depending on warehouse availability.
You will receive separate tracking numbers if applicable.
11. Contact Us
If you have any questions regarding shipping, please contact:
PetVetMart Support Team
📧 info@petvetmart.com | petvetmart@gmail.com
🌐 www.petvetmart.com